User accounts are created automatically by the AD Sync tool installed on agency domain controllers. It is not necessary to create accounts directly in CloudPortal Services Manager (CPSM). To add a user, simply create the user account in your Active Directory domain and make sure the account has a correct UPN and is a member of the AD Sync global security group.
If the user account does not appear in CPSM shortly after it is created, try changing the user account password. AD Sync will notice the password change and immediately create the account in CPSM. If the account still does not appear in CPSM, contact CDS Customer Care.
If your agency does not use AD Sync, you can create users manually through CPSM. To create a new user, follow the steps below.