User Tools

Site Tools

Modifying Users

Modify an AD Sync User

Users that have been synchronized from your local Active Directory domain via AD Sync must be modified locally, not in CloudPortal.

Modify an Individual User

The User Functions dialog box enables you, as the administrator, to manage an individual user in your organization. To manage multiple users with User Functions, use the Multi User Selection dialog box described in Bulk User Import.

  1. Find a user by using one of the following methods in Finding Users.
  2. Click the user name to display the User Functions dialog box.
  3. Select any of the following options:
Option Description
Edit User Modify user contact information and e-mail addresses, change the user password, add or remove security roles, and modify account settings. Many of these settings will be unavailable for users that are managed via AD Sync.
Copy User Make a copy of an existing user within your agency. The copied user possesses the original user's settings and provisioned services.
Delete Permanently delete a deprovisioned user account from CloudPortal Services Manager (CPSM). This function is only available after you deprovision a user.
Deprovision Deactivate the user account but keep the account information in CPSM.
Disable Disable the user account in CPSM. The user cannot log in to any services while disabled and the administrator cannot modify any services previously provisioned to the user.
* To reinstate the user, click Enable and then Provision.
* To delete the user, click Delete. This action deletes the user account and all associated data (such as a mailbox).
You can modify user settings by using Edit User while the user is disabled. Click Provision in the Edit User dialog box to apply the changes to the user.
Enable Reinstates the user account in CPSM. Next, click Provision to provide the user with full access to its provisioned services.
Provision Activate the user account after updating or modifying account settings. If a user had been disabled, Enable the user before performing a provisioning operation.
Services Select and configure service settings and provision one or more services to the user. Some services, such as Office 365, must be provisioned in Nuvolex.

Modify Multiple Users

  1. Under Multi User Selection, click Select All Users to select every user in the customer hierarchy. Otherwise, select the users on which to perform the operation.
  2. Click one of the following options:
    • Services
    • Disable
    • Enable
    • Provision
    • Deprovision
    • Delete