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Password Changes and Secret Questions

Password changes are typically replicated from your local Active Directory domain to CloudPortal Services Manager (CPSM) via AD Sync. If your user account is not stored in an Active Directory domain, your password changes will need to be performed manually via CPSM. In this case, you may also set secret questions in case you forget your password and need to reset it.

The settings below will be unavailable to you if your user account is replicated via AD Sync. You will receive this message when you try.

To update your password and secret questions, follow these steps.

  1. Log in to CPSM using your e-mail address and password
  2. Click on your name at the top of the window
  3. Here you can update your password and secret questions

Your password should match the following:

  • At least 14 characters in length
  • At least one uppercase letter, one lowercase letter, one number, and one symbol
  • Not used previously or used on any other service