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Office 365 Licensing

Are we able to decrease our seat count to control costs?

Agencies may only reduce the seat count for E3 or EOP2 licenses if those licenses will be transferred to another DAS agency.

What about increasing our license count?

If your agency needs additional E3 or EOP2 licenses, please submit a ticket to CDS Customer Care with the number and type of licenses you will require.

How long does it take to obtain the licenses?

CDS and its partners can typically turn around license requests within two business days barring any unforeseen circumstances.

If we have more licenses than we need and another agency doesn't need them, how long will we have to pay for them?

Agencies are responsible for the allocation of E3 or EOP2 licenses based on the annual true-up number, and this will remain in place for the entire year unless the agency increases or reduces licensing via license mobility. If this is the case, CDS may, at the discretion of the CDS CFO and COO, provide financial relief for those agencies with a quarterly period credit.

What is the difference between an E3 and an EOP2 license?

With an Office 365 E3 license, you get: Exchange Online, SharePoint Online, Skype for Business Online, Office Online, OneDrive for Business, Office ProPlus, Yammer, Delve, Sway, Planner, To-Do, Stream, Forms, Flow, PowerApps, Teams, and StaffHub. (Note: This list may not be exhaustive as Microsoft adds products to the E3 license frequently.)

With an Office 365 EOP2 license, you only get an Exchange Online mailbox. No other features are available.

Can I add features to an EOP2 license?

No, you may only upgrade users to E3 licenses if they require more than an Exchange Online mailbox.

What about shared mailboxes, resource mailboxes, equipment mailboxes, terminated user mailboxes, and other types that I might need?

If your users do not need to directly access a mailbox, it can be configured as a shared or resource type to avoid using a license. Shared and resource mailboxes can be accessed as secondary mailboxes in Outlook.

Terminated users can be converted to a shared mailbox for a period of time (30 days, for instance). Shared mailboxes can be forwarded.